He not only made sure I ate, but he also fed my hurting spirit with words that brought about a sense of peace. Documentation might include confirmation numbers, cancellation numbers, descriptions of travel packages, current schedules as well as any correspondence between yourself and Amtrak. Amtrak is a national rail service that operates throughout the United States and several parts of Canada. The local station has a very bad answering machine; heaven forfend these folks should do more than decorate the ticket office, by answering the phone. This Amtrak phone number is ranked #2 out of 4 because 137,892 Amtrak customers tried our tools and information and gave us feedback after they called. My son traveled back and forth to NY three times and was late an aggregate of 12 hours due to the fact that ALL three trains hit and killed people! There is no acceptable reason for this. Shortcut: N/A - Edit. She should be commended for a great service well done. As we arrived in VA, because of Mr. Potts care I was able to face my 3 hour drive to NJ in better emotion shape than when I started my trip. Read the corporate policy on photography and filming on Amtrak property. Were or how long knowone new the only thing good on this trip was the scenery I just wish I could get my money back or something without the thought of the hassle. While 877-444-4773 is Amtrak's best toll-free number, there are 8 total ways to get in touch with them. The Amtrak Police Department (APD) is a national police force committed to protecting the customers, employees, and stakeholders of Amtrak. Our customer service tool calls this phone number when it waits on hold for you. We don't have assigned seats, it is first come first served. Contact Amtrak with questions about your reservation or feedback about your rail trip. Contact Us - We're here to help! Feeling under stress and deep sorrow, Without much success I tried to keep my emotions in check so that I could dine with others. Amtrak has dedicated phone lines for both group travel as well as package vacations, where specialists are able to assist in these more complex travel plans. WHY AMTRAK Amtrak's unique travel experience for families, individuals and groups BEFORE YOU GO Tickets & fares, accessible travel service, security & ID requirements AT THE STATION Boarding information, station lounges, baggage & station services ONBOARD Seating & sleeping, baggage info, train amenities, food & dining Your employee, Roger, who helped with my luggage and getting me a seat was wonderful. What cover up. I think that I am more upset because it was mandatory. I have also been on hold calling in to your customer service for 20 minutes. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Train was on time both ways which was great. All bathrooms locked except for 1 that was backed up. Amtrak's 800 number gets you to an automated system that rarely works, and if you ask for a representative, be prepared for a long wait and a surly response. © 2021 ForLocations.com All rights reserved. The trip to Dallas was pleasant, with an attentive and courteous crew, particularly Chris, our sleeper attendant. The staff here is very nice. Please keep sharing your experiences so we can continue to improve this free resource. Continue. You might be able to connect with a better customer service representative on your next call and he or she will be able to resolve your case. Being prepared before calling Amtrak is one way of helping to ensure that the call is successful. I have a question about changing or cancelling a reservation. You can call Amtrak at (800) 307-5000 toll free number, fill out a contact form on their website www.amtrak.com, or write a letter to Amtrak, 1 Massachusetts Ave, NW, Washington, DC, 20001, USA. I moved to her seat. I greatly appreciated this act of kindness. Make sure that you have the correct number for the department you need to speak to. Average Customer Rating. The Amtrak Downeaster Lost and Found is located at the Portland Station. Find 6 listings related to Amtrak Station Phone Number in Sacramento on YP.com. Before calling, however, it's a good idea to review any notes that you took during your first call. The next best way to talk to their customer support team, according to other Amtrak customers, is by calling their 800-872-7245 phone number for their Purchasing department. ForLocations, The World's Best For Customer Service Info. Get reviews, hours, directions, coupons and more for Amtrak at 783 Main St, Mendota, IL 61342. Newly diagnosed with Covid **. Have pen and paper handy so you can take notes during your conversation. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. In short, the two companies are not related. Another concern of many is group travel, when a club, school or family ops to travel together. 5 reviews of Amtrak "I just passed through it, really. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Your customer service representative can help you find a fare that is eligible for this payment option. 3 reviews of Amtrak "This is a nice little building. In total, Amtrak has 4 phone numbers. I felt that I had to move( I like the window) and be uncomfortable so that someone else could. I felt as though I didn't have choice. I am not familiar with this policy or have ever heard of it. Amtrak very dirty, looks and smells like the getto Change name to AMTRASH, Worst time ever,had to call 911 while on train from Cleveland ohio to sea washington was attack while sleeping by a drunk because I and man in back of me would not help her fine her bags Amtrak will not give up name of her , but was taking off train by St could MN police.Call Amtrak today and they act like I was not even on this train, this woman also pull the emg line and stop train and nothing was done. Thank you, i am trying to get from milwaukee to manitowoc on cristmass how much the amtrack cost. Choose your preferred departure station among the choices below or contact us for the station nearest you. Price to go Antioch to martinez. Thank you Ms. Johnson, First of all an 8 hour train ride took. After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. Breakfast is cold to go boxes. Had a minute to step off, it seemed like a plain, unassuming Amtrak station." Keep me signed in We operate a nationwide rail network, and our customers make nearly 89,000 trips on more than 300 Amtrak trains on an average day. Many people don't realize that Amtrak sells vacation packages and a customer service representative may be able to assist in booking these packages. Amtrak employs more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. We understand that the holidays are a busy time to travel, but since Amtrak has been doing this for 40 years, surely customer service could actually exist and not be an oxymoron. Make the journey roundtrip and begin and end your train vacation at any of the 500+ Amtrak stations across the US, including the one closest to your hometown. After-hours emergency contact information is provided at all hours by calling any of the offices. Corendia Tinsley And you can click here if you want to compare all the contact information we've gathered for Amtrak. If you prefer to pay for your ticket with cash, or don't feel comfortable making a payment online or over the phone using your debit or credit card, you may be able to reserve a ticket and then pay for it later at the station. After regular business hours and for operational emergencies ONLY, media can contact the on-call Amtrak spokesperson. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Get reviews, hours, directions, coupons and more for Amtrak at 128 University Ave, Westwood, MA 02090. If you are calling because you are having difficulty with the Amtrak website, make sure that you have access to a computer during your call so that you and the customer service representative can troubleshoot the issue together. If a second call to Amtrak doesn't work, try emailing Amtrak through its online form. It's not always clear what is the best way to talk to Amtrak representatives, so we started compiling this information built from suggestions from the customer community. Mask wearing was good by crew and passengers, social distancing was non-existent. A mostly surly, very harried crew (it took two and one-half hours for our bed to be made up); not one meal offered its complete menu; our sleeper bathroom lacked a toilet tissue dispenser that could not be replaced en route; the ride was so bumpy in Sleeper A that we barely slept. Contact SJJPA. 4 from Galesburg to Chicago. It is being served by Tri Rail and Amtrak. Website: Amtrak Website Amtrak Customer Service Hours N/A - Edit. With over 300 trains running each day, it isn't surprising that Amtrak gets a lot of customer service calls. He or she may be willing to look into your situation and put you in touch with people at Amtrak who are able to help. If you need to get somewhere from the train station and you don't have a car they'll call a nice gentleman named Sam to pick you up. I saw him do this at least 4 times. However, this option is not available for all fares. Amtrak customer service can resolve a range of issues over the phone, including purchasing, changing and canceling tickets. Download the Amtrak app to check train status, get gate and track information at select stations, travel with contact-free eTicket scanning and access helpful information at your fingertips. While most issues that affect Amtrak passengers and trains can be resolved over the phone, there may be some instances in which a phone representative will not be able to resolve an issue completely. In many cases, you will be able to take care of your issue by calling Amtrak back. Nights, Holidays & Weekends? Access by Amtrak and Metra passengers or others with disabilities is unaffected, with elevators available from both sides of the 200 block of South Canal Street and at 444 West Jackson Boulevard. How do I cancel this trip... Want to order a ticket to go from Philly to Toledo Ohio today. There are bathrooms and vending machines available. GET THE APP Just share your your contact information and we'll be in touch. Browse This is ridiculous and shows an awful record of service and Amtrak should stick to transportation instead of killing people. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact Amtrak in an easy-to-use summary, as well as a full comparison of the 8 ways to reach Amtrak, compared by speed and customer recommendations. (800) 562-1904. What was his problem? We rode round trip (Chicago to Dallas) over Thanksgivng week. If you hang up the phone after talking with an Amtrak customer service representative and feel that your situation was not understood or that your problem is not yet resolved, don't fret. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Different customer service agents have different levels of training and experience. He was rude and displayed a state of hysteria each time. Due to reduced customer volumes during the pandemic, Amtrak has temporarily closed some entrances and spaces within Chicago Union Station. I have no photo id how can I get on a flight or train or bus to get home to Florida fro... Amtrak gave me the wrong info and I missed my auto train. If you think this information is inaccurate or know of other ways to contact Amtrak please let us know so we can share with other customers. 24 hours two out of four cars ran out of water you couldn't use the restrooms .when. The list goes on.Please vary this menu. Hours: 24 hours, 7 days; best time to call: 9:15am. In gratitude, Besides calling, the next favorite option for customers looking for help is via 800-872-7245 for Purchasing. The return trip to Chicago, however, was its antithesis. SJJPA is governed by Board Members representing each of the ten (10) Member Agencies along the 365-mile San Joaquins Corridor. Sharing is what powers GetHuman's free customer service contact information and tools. Another option is to go to an Amtrack station and ask to speak to a manager there. Connect with your favorite people. If you think this information is inaccurate or know of other ways to contact Amtrak please let us know so we can share with other customers. We have a small older dog that we take with us. Find 5 listings related to Amtrak Phone Number in Saint Paul on YP.com. Besides calling, the next favorite option for customers looking for help is via 800-872-7245 for Purchasing. Aug 8 got on the southwest chief in Kansas City to chicago. Call us toll-free at — our friendly Rail Vacation Specialists are on hand to help you book your dream train vacation, offer travel advice and tips, and answer any questions you may have.. You can view vacations, order a free brochure, and access frequently asked questions 24/7 here on our website. This situation is inexcusable. No attendant could be found. 877-444-4773: Customer Service. He even got food, etc., from the cafe and served it to the travelers and would not accept a tip. For more information on SJJPA see www.sjjpa.com. Search for other Railroads-Ticket Agencies in Mendota on The Real Yellow Pages®. Not the friendliest guy but his announcements r entertaining. You still have a few options: This is Amtrak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Amtrak agent. Etc and the most pathetic thing is that WE ARE STILL IN UNION STATION. I gave a reservation: E**A**. For Amtrak Downeaster reservations, click “Buy Tickets” tab on the top right corner of this website or call Amtrak at 1-800-USA-RAIL (1-800-872-7245) . The conductor Ms. Johnson called me while my mom was still aboard the train to inform me of her condition. See reviews, photos, directions, phone numbers and more for Amtrak locations in Aberdeen, MD. Browse I need to get my friend to Oregon. we asked where we. If you need a rental car call Paul at boles." Most service complaints involve Amtrak’s aging equipment and infrastructure, which is chronically underfunded by Congress. Amtrak has awful service. Amtrak The National Railroad Passenger Corporation, Amtrak, is America’s national passenger rail carrier. Conductor kept going through cars running down people. People call Amtrak customer support for a range of reasons including: There are several things that you can do to help make your call to Amtrak customer service go more smoothly: Some Amtrak passengers are very satisfied with the level of service that they have received from Amtrak customer service over the years. This phone number is Amtrak's Best Phone Number because 137,892 customers like you used this contact information over the last 18 months and gave us feedback. Aug 11 got on in Chicago. I am a frequent traveler with an Acela club card. The reason customers call 800-872-7245 is to reach the Amtrak Purchasing department for problems like Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip. I would like to know what the policy for small dogs 12 lbs Would be from NC to Vermont, When are you going to change the menu on long distance travel?.it is the same for years now, breakfast, lunch, etc.The same cheee sandwich , chicken fingers. This method has the advantage of providing you with a paper trail that can be of assistance if you need to escalate your case. Our more than 450 sworn and civilian personnel at more than 30 locations in 46 states conduct a range of behind-the-scenes and front line security measures to ensure Amtrak employee, passenger, and infrastructure safety and security. While 877-444-4773 is Amtrak's best toll-free number, there are 8 total ways to get in touch with them. It is located near to the West Broward Boulevard. See reviews, photos, directions, phone numbers and more for Amtrak Phone Number locations in Saint Paul, MN. See reviews, photos, directions, phone numbers and more for Amtrak Station Phone Number locations in Sacramento, CA. Tips for Calling Companies Like Amtrak Other issues include questions about schedules, delays and other issues with trips that are already in progress. I got on the train in Fredericksburg, VA. Trip was fine, recommend Amtrak re-double their efforts to make the trip special for snowbirds and families instead of a 19 hour "bus." First off were treat poorly by security in Sacramento ,then forced to wait 4+ hrs for a stop that we were allowed off at to smoke and stretch our legs , i for one will choose A different method of transport Sincerely , Misty D. I am sitting on a train in union station with my daughter which is 3 hours delayed and has no water bottles,food. The train employee then came and told me that I had to move because he had a manifest and he new that this couple was traveling together and he wanted them to sit together. I am currently on the 8 train headed to DC. Before you call Amtrak, assemble any relevant documentation so that you have it handy during your call. So we created a free concierge service you can call at the phone number below. The phone number I dug up on the internet turns out to not be a regular customer service number, rather a rewards number, but I was taken care of anyway, which is much more than I can say for their POS website. Contact Amtrak customer service. The Amtrak call center that you call into has employees from Pennsylvania and is open 24 hours, 7 days according to customers. The dinner is no longer good food and fun, now is warmed over & served in plastic. GetHuman builds free tools and shares information amongst customers of companies like Amtrak. When we got to the next stop in Quantico, the lady next to me go off the train. Headquarters. Score 2.7. This phone number is Amtrak's Best Phone Number because 137,892 customers like you used this contact information over the last 18 months and gave us feedback. And you can click here if you want to compare all the contact information we've gathered for Amtrak. It was very comforting to know that although alone, I had someone who would look out for me and who took the time in his busy schedule to lend an understanding ear. With the Amtrak app. Your employee, Mr. Kyle Potts became my Angel. Common problems addressed by the customer care unit that answers calls to 877-444-4773 include Make a Booking, Refund, Missing Items, Cancel or Change Booking, Problem With a Trip and other customer service issues. Search for other Railroads-Ticket Agencies in Westwood on The Real Yellow Pages®. Find 8 listings related to Amtrak in Aberdeen on YP.com. 7033342820. No one here is willing to take responsibility nor even have the train restocked with food and water. We've created these shortcuts and apps to try to help customers like you (and ourselves!) For business, management, or media questions related to Amtrak Cascades service in Washington and British Columbia, please contact: Washington State Department of Transportation PO Box 47407 Contact. Congressional & Public Affairs Phone: 202-906-4600. We've created these shortcuts and apps to try to help customers like you (and ourselves!) You can help! Still, others are less impressed, complaining that customer service agents are not always helpful. I am very thankful for the wonderful Amtrak Employees I have met as a frequent traveler, especially Mr. Kyle Potts. Providing requests for special services and accommodations, Questions regarding Amtrak Guest rewards loyalty program, Technical support with the Amtrak website, Reserving a seat to be paid for later (this option is only available for some tickets, ask the Amtrak agent if it can apply to your desired ticket). Calling Amtrak. Phone: 202-906-4600 Fraud, Waste and Abuse Hotline: 1-800-468-5469 Fax: 1-202-906-4695. train 8 from wis dells wi to chicago il suppose to be in wis dells wi at 12.08 got there at 4.30 suppose to be in chicago il at 3.30 got there at 8.30 called customer service and they sent me a vocher for 48.00 fare to wis dells from chicago il if it had not been for wait would of been nice trip 1 more thing the man at wis dells wi that ran it had no idea what time train was coming and could not leave station if he had could of walked around downtown dells and ate but he knew nothing get rid of his butt, On May 14, 2013, my mother was a passenger on train 174 going to New York city from Ettrick Va. My mother became disoriented and confused. Will ask Amtrak for refund if any one will listen next time we will drive, My husband and I are older Senior citizens.Driving on Trips is very difficult for us. One example of this is putting your Amtrak reservation "on hold." He immediately recognized my distress and responded with acts of kindness and compassion. For example, Amtrak has separate numbers for domestic and international calls, scheduling group travel, booking vacation packages, reporting accessibility issues or contacting the Amtrak police department. My 10 year od granddau was there and cry to make her stop what a 1st time train ride for her Sorry I ever took her on train. Amtrak Customer Service Phone Number Phone Number: 1 (877) 444-4773. On June 5 I was aboard Train No. Hotline Mailing Address He should be commended for his service and is a great employee of Amtrak. Doing so will make it easier to explain your situation during your next call. Amtrak Station Fort Lauderdale Contact Phone Number is : +18008727245 and Address is 200 Southwest 21 Terrace Fort Lauderdale, Florida, United States Amtrak Station Fort Lauderdale is a train terminal based in Fort Lauderdale, FL, United States. On Sept. 10, 2012 I had to travel from FL to VA on the Auto-Train after receiving news of a family member's death. I take this train a couple times a year and I have seen this conductor before. Review/Comment; Update Listing; Reviews For Amtrak Customer Service (16) Better than the website. The next best way to talk to their customer support team, according to other Amtrak customers, is by calling their 800-872-7245 phone number for their Purchasing department. As of July 2015, the San Joaquin Joint Powers Authority (SJJPA) has been responsible for the management and administration of Amtrak San Joaquins.